Thank you for shopping with GK Masala. This Shipping & Delivery Policy explains how we process, ship, and deliver your orders placed on www.gkmasala.in.
1️⃣ Order Processing Time
All orders are processed within 1–2 business days (excluding Sundays and public holidays). Once processed, you will receive a confirmation email or SMS with your order and tracking details.
2️⃣ Shipping Time & Delivery
Standard Delivery: 3–7 business days depending on your location.
Remote Areas: Delivery may take up to 10–12 days.
Express Shipping: Available in select cities at an additional charge (if applicable).
3️⃣ Shipping Partners
We partner with trusted courier companies such as Delhivery, Blue Dart, DTDC, and India Post for reliable and timely delivery. The courier partner for your order will be mentioned in your shipping confirmation email.
4️⃣ Tracking Your Order
Once your order is shipped, a tracking link will be sent via email/SMS. You can track your shipment in real-time through the provided link or by visiting our Order Tracking page.
5️⃣ Delivery Attempts
If you are unavailable at the time of delivery, our courier partner will make up to 2 re-attempts. After the final attempt, the order may be returned to us. Please ensure your phone number and address are correct for smooth delivery.
6️⃣ Shipping Charges
We offer free standard shipping on orders above a certain value (as displayed during checkout).
For smaller orders, nominal shipping fees may apply depending on the delivery location.
7️⃣ Order Delays
While we strive to deliver on time, delays may occur due to unforeseen events such as weather conditions, logistics issues, or regional restrictions. We will notify you in case of significant delays.
8️⃣ Damaged or Missing Items
Please inspect your order upon arrival. If you receive a damaged, missing, or incorrect item, notify us within 48 hours of delivery with photo/video proof. We’ll resolve the issue quickly as per our Replacement or Refund Policy.
9️⃣ International Shipping
Currently, we ship only within India. International shipping options will be introduced soon.
🔟 Contact & Support
For any queries about your order status, shipment, or delivery, please contact us:
