Thank you for shopping with GK Masala. This Payment Policy explains the payment methods we accept, how payments are processed, and what to expect after you place an order on www.gkmasala.in.
Wallets and Buy Now Pay Later (as offered at checkout)
Cash on Delivery (COD) — where available and clearly indicated on the product page.
2️⃣ Payment Processing & Security
All online payments are processed through trusted third-party payment gateways. We do not store full card, UPI PINs, or sensitive bank credentials on our servers. Transactions are encrypted using industry-standard SSL/TLS protocols to protect your information.
3️⃣ When Will You Be Charged?
Prepaid orders: Your card/wallet/UPI is charged immediately after the order is placed and payment is authorized.
Cash on Delivery (COD): Payment is collected by the courier at the time of delivery (subject to COD availability).
Refunds: If a refund is required (order cancellation, failed delivery, return accepted), we will initiate it as per our Refund Policy. Processing time depends on your payment provider/bank.
4️⃣ Orders Requiring Verification
For high-value orders or orders with mismatched billing/shipping details, we may perform additional verification. This is to protect you and prevent fraud. Such verification may temporarily delay order processing.
5️⃣ Failed or Declined Payments
If your payment fails or is declined by the gateway or bank, please check the payment details, available balance, and try again or use an alternate payment method. If the amount was debited but the order was not confirmed, contact us immediately and we’ll investigate.
6️⃣ Refunds & Chargebacks
Refunds will be processed to the original payment method unless otherwise specified.
Bank/UPI/wallet processing times vary — refunds may take 3–14 business days to reflect depending on the provider.
If you raise a chargeback with your bank, we will cooperate fully with the issuing bank and the payment gateway to resolve the dispute.
7️⃣ Taxes and Additional Charges
Prices shown on the website include applicable taxes unless stated otherwise. Any custom duties, import taxes, or additional charges for international shipments are the responsibility of the recipient, where applicable.
8️⃣ Invoices & Receipts
A digital invoice/receipt will be emailed to you after payment confirmation. If you need a GST invoice or a duplicate receipt, please contact our support with your order number.
9️⃣ Recurring Payments & Subscriptions
For subscription-based products or recurring billing, you will be informed at checkout. Recurring payments will continue until cancelled; you can cancel through your account or by contacting support before the next billing date.
🔟 Contact & Support
If you have any questions or issues related to payments, please reach out to us:
We are committed to secure, transparent, and fair payment practices. If you encounter any payment-related problems, our support team will work to resolve them quickly.
